This Privacy Policy describes how SayPlease (“we”, “us”, “our”) collects, uses, shares, and protects the personal information of clients and visitors (“you”, “your”) when you use our website or services.
1. Information We Collect
We may collect the following information:
- Personal information (name, email, phone)
- Billing and payment details
- Booking preferences and session details
- Technical data (IP address, cookies, usage patterns)
This information is collected to provide and improve our services, process bookings, and communicate effectively.
2. How We Use Your Information
Your personal information may be used to:
- Confirm and manage bookings
- Process payments
- Provide booking updates and communications
- Improve our services
- Comply with legal requirements
We do not sell or rent your personal data to third parties.
3. Sharing with Third Parties
We may share personal information with:
- Payment processors
- Website hosts and email providers
- Legal authorities, if required by law
Third parties are required to protect the data and use it only for specified purposes.
4. Cookies & Tracking
We use cookies and similar tracking technologies to improve website performance and analytics. You may choose to disable cookies through your browser settings if preferred.
5. Retention & Security
We retain your personal data as long as necessary to fulfill bookings and legal obligations. We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure.
6. Your Rights
Depending on your jurisdiction (for example under GDPR), you may have rights to:
- Access your personal data
- Correct inaccuracies
- Request deletion
- Object to processing
To exercise these rights, please contact us via the contact details on our website.
7. Updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be posted on our website with an updated effective date.
Cancellation & Refund Policy (summary)
This section summarises key points relating to cancellation and refunds:
- Client cancellations should be communicated as soon as possible.
- Cancellations less than 24 hours before a booking may incur fees.
- No‑shows will be charged in full.
- SayPlease may cancel due to unforeseen circumstances and will offer a refund or replacement.
These terms form part of your contract when booking with SayPlease.